Credit & Collections Technology Awards 2017

Recognising Fintech Credit & Collections Excellence

Winners announced: Thursday 7th December 2017

About the Awards

The Credit & Collections Technology Awards have been launched to reward technological innovation. The Awards will highlight the success of companies and individuals who have lead the way in enhancing credit and collections technology.

For software providers, the Awards is a valuable recognition of company’s products and services. For credit and collections companies the awards is an opportunity to view future innovation, assess solutions, focus on customer experience and examine whether specific technology can enhance industry best practice.

The Awards provide a focus on technology at a time when credit and collections companies face business pressure in the form continued regulatory scrutiny. The Awards examine different types of technology solutions which are helping companies enhance business strategy. Technology can help enhance reputation, strengthen performance, enable growth, and create trust to enable better processes.

Winners announcement Countdown

2017/12/07 16:00:00

2017 Shortlist

Credit categories

Anti-Fraud solution

  • Andromeda
  • Bonafidee
  • Experian
  • GBG

Credit Reference & Information solution

  • Cocredo
  • Experian
  • Zoot

Credit Risk Solution

  • Anglia UK
  • Cocredo
  • Jaywing
  • LendingMetrics
  • Validis
  • Zoot

Finance Lending solution

  • Anchor Computing Systems
  • Copernicus
  • Divido
  • Spotcap
  • Zoot

Collections categories

Call Centre solution

  • Noble Sytems
  • Phillips & Cohen Associates and Callminer
  • PCI Pal
  • Webio

Collections solution

  • Arvato Financial Solutions
  • DDI Software
  • Eg Solutions
  • Esendex
  • Indigo Cloud
  • Paythru
  • Shop Direct, RRD and Striata

Data & Analytics solution

  • Credit Kudos
  • Destin Solutions
  • Zoot

Legal Software solution

  • Ascent Performance Group
  • Hubsolv
  • Indigo Cloud

Payment solution

  • Paythru
  • PCI Pal
  • Syntec
  • Teleproject
  • Voicesage

Credit & Collections categories

Affordability Assessment solution

  • Accountscore
  • Credit Kudos
  • PayPlan
  • Policy in Practice
  • TalkingTech
  • Telrock

Customer Engagement solution

  • Bristow & Sutor
  • Equiniti Credit Services & Intelligent Environments
  • Esendex
  • MMF
  • Phillips & Cohen Associates and Callminer
  • Webio

Regulatory Technology solution

  • Arctick
  • Dealflo
  • encompass
  • Jaywing
  • Worksmart

Vulnerable Customer Identification & Screening solution

  • CMC
  • Elanev
  • Target Group

Innovation Leaders categories

Innovation in Credit

  • Cocredo
  • Divido
  • Elanev
  • Freedom Finance
  • MotoNovo Finance
  • Spotcap

 Innovation in Collections 

  • Arvato Financial Solutions
  • Bristow & Sutor
  • Phillips & Cohen Associates and Callminer
  • Elanev
  • Experian
  • Webio

Technology Innovator – Person of the Year

  • Deven Ghelani – Policy in Practice
  • Olivier Novasque – Sidetrade
  • Scott Dawson – Opos
  • Shaun Harris – Codeweavers

2017 Finalists Roll of Honor:





2018 Entries

News for entry into the 2018 Award will appear soon…

The Awards categories offer companies the opportunity to enter themselves or enter in conjunction with a strategic partner.
Entering the Credit Connect’s Technology Awards is straightforward:
1. Click and select the category you wish to enter
2. Request and download the entry form
3. Complete and return the entry form
*Entries for the 2018 Awards will be opened again in June 2018,

The Awards categories are broken down into four main areas of technological innovation.

Innovation Leaders categories

Collections Categories

Collections Categories

Credit and Collections Categories


The judging panel will assess entries against pre-set criteria in each of the categories. Entry forms will outline criteria detailing how best to showcase your entry.
Entries will be reviewed by our expert panel of judges. Finalists will be contacted in November. In some categories, there will be a second round stage whereby companies. will be given the option to provide additional content.

2017 Awards Judging Panel

The panel of judges for the Credit & Collections Technology Awards is a gathering of extensive experience across credit and collections.

The Judges will review entries in October and November with the winners announced in December.

Steven Preston


Steven Preston has experience in at working the collections and recoveries industries, having worked in the industry, consulted as a data vendor and being an advisor to the industry.

Steven is the Owner of Elanev an automating real-time cloud-based scoring to the ARM / financial industries. Steven was Awarded top 200 most influential collections professionals from Collections Technology Advisor magazine (US). Steven is also Credit Services Association (UK collections industry association) technical advisor on Technology, analytics and technology change

Steven has a belief that we are working within a technological revolution, businesses need to adapt and embrace some of this technology if they are to remain competitive.

Eleanor Demuth


Eleanor Demuth a Senior Manager with the Risk Advisory arm of Deloitte Llp. Eleanor has previously worked for Cabot Financial and for SAV Credit (now NewDay). Eleanor specialises in Credit risk, Collections and Recoveries.

Recently her work has included the target operating model design and implementation within the collections area of an international bank across the Latin America region. I have been involved with RFP processes for UK banks, building societies, and debt recovery companies in the UK wanting to upgrade or source new collections technology.

Eleanor is passionate about the application of analytics and technology within credit and collections. While there will always be a place for human intervention the choice of that intervention, the consistency of services and the capacity for rapid and continuous improvement are dramatically enhanced by smart use of technological solutions.

Erik Porter


Erik Porter is an experienced senior manager with broad international banking and collections/debt recovery experience. He has worked with organisations such as Citi and Barclays. His experience spans small and large banking businesses in over 27 countries. In addition to his banking experience, Erik is passionate about the use of technology to enhance the customer experience as well as helping vulnerable customers and those in financial difficulty. Outside of his banking and consulting work, Erik spends a significant amount of time working with charities and social enterprises including the Southwark Foodbank.

John Davies


John Davies is Chief Executive Officer of The Just Loans Group. John’s passion is helping businesses thrive and grow by providing much-needed funding where possible and sharing his hard earned business lessons.

As the founder of The Just Loans Group PLC, he is focussed on helping to bridge the funding gap that has restricted the growth of British industry.

He is Chairman of the recently formed Association of Alternative Business Finance that has been formed to promote best practice in the UK alternative lending industry. John also sits on the Advisory Board of the Emerging Payments Association.

The Just Loans Group is also the first alternative commercial lender to become an Associate Member of the British Bankers’ Association.

The Group’s principal subsidiary is Just Cash Flow PLC – a specialist lender to UK businesses offering flexible funding solutions to support them through growth and development phases.

John draws on his 30 plus years of experience gained through founding and running a number of companies to give guidance to existing and potential business owners. He is frequently asked to chair or contribute at industry-wide events under the key theme of helping businesses avoid potential pitfalls and the need to focus on key business fundamentals such as planning, forecasting and managing cash flow.

He is a strong advocate for there to be a formal qualification for directors before they set up in business.

He is often asked to share his experience and expertise at FinTech events to educate tech entrepreneurs about the different forms of funding available to them and the need to bring their products to market.

Further to his industry roles listed above, John is Chairman of Kompli Global, set up to provide ‘Gold Standard’ support for a broad range of companies needing to meet the significantly enhanced compliance requirements that the implementation of the EU 4th Money Laundering will introduce.

Bob Winnington


Bob Winnington has 30 years’ experience in the Banking Sector, including a diverse range of positions within Lending Control, Relationship Management, Area/Regional Management and Senior Service Management. He combines this with many years’ experience as a Customer Service Strategy Consultant working across a range of sectors including over six years at the Institute of Customer Service as a National Account Director during its transformation under Jo Causon. He joined the Money Advice Liaison Group as Executive Officer in April 2016 and was tasked with relaunching the membership organisation to make it fit for the future and deliver its aim of ‘working together to improve the lives of people in debt’ by widening participation in the organisation across the advice, creditor, collections, fintech, policy-making and regulatory sectors.

Bob has a strong focus on ‘the role of technology in the future of money advice’ ahead of MALG’s new-look, new format annual conference in November which will be based on this topic. He is familiar with the current money advice landscape and the challenges to think beyond the next five years to the longer term. He is keen to work with all those involved in the money advice and personal debt arena to collaborate on ‘game changing’ solutions that don’t just meet the immediate needs of consumers today, but address the long term eradication of problem debt through the proactive and meaningful use of inclusive technology.

Marco Silva


Marco Silva is a seasoned International Operations Leader with a specialisation in credit & collections for both Consumer and Commercial markets. With a strong background in consultancy and project management experience and a track record of leading, optimising, centralising and developing banking operations and technology across the EMEA region.

Marcos is an experienced leader in creating and developing best in class teams and was responsible for the creation of a Center of Excellence in Barcelona where he assembled a high performing multi-cultural and diverse pool of talent and migrated and centralised 4 key support functions (workforce management, inbound and outbound dialers strategy, business planning and analysis, strategy systems definition and maintenance) from across 20 plus countries in Europe, Middle-East and Africa. Marco’s vision and mission was to guarantee flexibility of operations, cost-saving initiatives, increase and expand domain expertise, processes, procedures and control standardisation and optimisation of technology, process as well as human capital development.

Marco has managed start-ups, acquisitions, on & off-shore migrations and transitions of functions in complex regulatory environments.

Marco is also a certified facilitator of the Citibank Global Credit and Collections Management Certification Program.

Bryan Coverdale


Bryan Coverdale has held senior roles within major financial institutions (including Head of Recoveries at Standard Chartered Bank, Head of Collections EMEA at American Express, Head of Collections at JAPA American Express, Senior Manager Collections at Lloyds TSB).

Bryan has worked across multiple countries and regions of the world — his last role with Standard Chartered Bank, based out of Singapore,  was Global and encompassed 31 countries covering all products ranging from  Mortgages, Secured / unsecured Loans, Credit Cards and Auto finance. His specialisation for the last 35 years has been in late Collections & Recoveries and in all his roles the key deliverables have included driving results, reducing Operational Risk,  implementing best practise MIS, implementing new tools and processes whilst at the same time embedding the principles of treating customers fairly in all countries.

The use of new or evolving technology has been intrinsic in all his roles and he has implemented and or utilised new technology (including customer based collection and recovery systems, contact centre solutions, legal case management systems and document storage) in order to achieve the deliverables.

Bryan is also a Fellow of the Chartered Institute of Credit Management.

Mark Oynett


Mark Oynett is a Partner at Blenheim Chalcot, a leading Venture Builder specialising in building digital businesses that transform industries. Mark sits on the board of Oakbrook Finance (online consumer lender) and Liberis (small business lender) working closely with the CEOs of those businesses. Mark is also on the board of BCI Finance, Salary Finance and Clearscore.

Mark was founder and CEO of TDX Group which he led for nearly 8 years before becoming Executive Director in preparation for the acquisition by Equifax in Jan 2014.
Mark previously worked for Capital One in analytics, marketing, risk and operations roles both in the UK and US. Mark studied Manufacturing Engineering at Cambridge University.
Technology continues to have huge potential to deliver benefits for consumers and businesses in credit and collections. The next few years will see a significant transformation in the role of technology in this sector where there new winners who emerge will be defined by their ability to grasp the opportunities presented.

Mike Haley


Mike Haley has over 25 years’ experience of tackling and preventing fraud across the public, private and not for profit sectors, including considerable experience directing investigations, as well as developing prevention and detection strategies.

He has led investigative teams in the NHS, Ministry of Defence, Office of Fair Trading, HM Revenue & Customs and Solicitors Regulation Authority. He also worked at the National Fraud Authority directing cross sector fraud prevention strategies including on mortgage fraud and identity crime.

Mike joined Cifas as Deputy Chief Executive in May 2015.

Russell Hamblin-Boone


Russell Hamblin-Boone was Chief Executive of the Consumer Finance Association from September 2012.

He was responsible for leading the reform of short-term lending practices during a period of intense political and media scrutiny. He has been described as doing more for the success of non-standard finance than any other individual, including campaigning for high standards and better regulation. He has been a particular champion of payday lenders as the pioneers of FinTech, arguing that the innovation of online lenders post-credit crunch provided the platform on which many new products have been launched. Previously he spent three and a half years at the Finance and Leasing Association (FLA) and was responsible at a strategic level for all the FLA’s internal and external communications, including media relations and PR.

Frequently Asked Questions

How much does it cost to enter the awards?

Entry is free.

How long will it take to enter?

The entry format has been designed so that submitting an entry is quick, easy and straightforward. Download the entry form to get a full understanding of the time required as each category is different.

What is the format for the Awards?

At the first stage, entries are submitted and then reviewed by the judges. The shortlisted entries are announced in October. After the short list is announced, finalists will have an opportunity to submit further information to enhance their entry (within a predetermined time period).  Each category varies, so shortlisted companies will learn more in October.

How are the entries judged?

A distinguished independent panel of experts will rate entrants based up set criteria.

Who can enter?

The awards are open to anyone company providing services for the UK. Entries can be completed by companies themselves or can enter with a Partner (e.g Credit Reference Agency and Creditor). If you are entering in partnership, please make sure they are the other partner is happy for you both to enter.

How do I enter?

Go to Awards categories and click on your favoured category. Download the form, complete and return.

Can companies enter more than one category?

You may enter as many categories as you wish, but you must complete a separate submission for each category (a maximum of three entries per category) but more importantly, adhere to the criteria set to enhance your chance of success.

What period do these awards relate to?

Unless otherwise stated in the specific subject criteria, the judges will be looking for outstanding examples of technological excellence over the past year.

Can my company enter the same submission in more than one category?

Yes, but it is always best to adhere and align the entry details to the criteria set, to give your company the best chance of winning.

Are collaborative entries accepted?

Yes. They are encouraged. If your entry relates to an initiative or project carried out in collaboration with another company then please include both company names. In such cases, please include “Company<name> in collaboration with the Company <name>” or, in cases where the companies are working together under project title, “Company <name> on behalf of <name of project>”, in the ‘company name’ on the entry form.

If there is no lead company, to avoid multiple entries for the same project, please agree who will make the submission on behalf of the group and outline this clearly on the form.

When does the website open for entries?

It is now open!

How will I know that my entry has been received?

Once you have submitted your entry you will receive an email confirming entry.  If you do not receive your confirmation email, please contact:

When is the closing date for entries?

12pm on Tuesday 12th October 2017.

Can I get feedback on my entry?

Unfortunately, this is not possible. Clarity rating averages might be provided at a later date.

Apart from industry recognition what else will the Winner receive?

Finalists and Winners will receive a certificate of recognition. Finalists and Award winners will be able to acquire an Awards logo. More details are available on request. Contact: for further details. Please see the Awards terms & conditions for more information.

When are the winners announced?

This year’s winners will be announced at a small networking event on Thursday 7th December. There is no obligation to attend as winners will be announced online through the Credit Connect website, LinkedIn and Twitter on Friday 8th December at 9am.

Is there an awards ceremony?

A small networking event will take place on Thursday 7th December where the Awards will be announced. Sponsorship options are available on request.

If you are interested in attending the Awards or understanding more about sponsorship then please register your interest by emailing:

The Awards winners will be published online, Twitter and Linkedin at 9am on Friday 8th December if your company is unable to attend.

What are my chances of winning?

You need to be in it to win it! Unlike other Awards in this sector, there is no obligation to attend the Awards presentation and you will not be hounded into attending an event if your company is short listed! So download and complete your entry form today and increase your chances of winning. Good luck!

Aren’t there too many industry Awards already?

Yes, there is, there are far too many! Lots of industry Awards cross over and generate multiple winners for similar categories. However, this is the only Awards in the sector whose sole purpose is to focus on excellence in technology.

Who is Credit Connect?

Credit Connect is a news site for the credit and collection industry. Visit to find out more.