Frequently Asked Questions

How much does it cost to enter the awards?

Entry is free. By entering your company will have the chance to be shortlisted. If shortlisted your company will benefit from FREE news PR and social media coverage on Twitter and Linkedin.

How long will it take to enter?

The entry format has been designed so that submitting an entry is quick, easy and straightforward. Essentially most entries follow a case study format with the suggestion that all entries consist of no more than one side of A4 paper text. Download the entry form to get a full understanding of the time required as each category is different. Companies can adapt in-house case studies as entries.

What is the format for the Awards?

At the first stage, entries are submitted and then reviewed by the judges. The shortlisted entries are then announced. After the shortlist is announced, in some categories finalists will be contacted to supply and submit further information to enhance their entry.

How are the entries judged?

A distinguished independent panel of experts will rate and rank entrants on how they perform against the Awards entry criteria. The winner is decided by the average ranking performance and average ratings out of ten. Credit Connect does not Judge the Awards. Credit Connect collects the Judges feedback and offers Award’s Insight reports post-event to Finalists and Winners so that you measure performance and improve future technology and entries for this Awards. For more information on the unique insight report contact Credit Connect for more information.

Who can enter?

The awards are open to anyone company providing services for the United Kingdom (UK). There is an International Innovation category for non-UK entrants who offer innovations outside of the UK

Entries can be completed by companies themselves or can enter with a Partner (e.g Credit Reference Agency and Creditor). If you are entering in partnership, please make sure they are the other partner is happy for you both to enter and mention their name in shortlists.

How do I enter?

Go to Awards categories and click on your favoured category. Download the form, complete and return within the set deadline.

What period do these awards relate to?

Unless otherwise stated in the specific subject criteria, the judges will be looking for outstanding examples of technological excellence over the past year.

Are collaborative entries accepted?

Yes. They are encouraged. If your entry relates to an initiative or project carried out in collaboration with another company then please include both company names.

If there is no lead company, to avoid multiple entries for the same project, please agree who will make the submission on behalf of the group and outline this clearly on the form.

Can a sponsor enter the Awards?

Yes. The awards have been designed to be transparent, so if a sponsor wins then they will deserve it. Individual companies can potentially request a performance report in any category. A snapshot of the entry reports can be seen in the Awards review. Click here to read the review. In addition, Credit Connect as the event organisers does not sit on the Judging panel.

Can my company enter more than one product or service in one category?

Yes, but it is always best to adhere and align the entry details to the criteria set, to give your company the best chance of winning. The most entries a company can enter in a category is three this can take the form of a different product offering or a different partnership entry.

When does the 2020 process open for entries?

The 2019 Awards are CLOSED. The 2020 will open on 23rd January next year. You can request entry forms in the short term with regards to planning for 2020 but please be aware that categories may be refreshed next year.

How will I know that my entry has been received?

Once you have submitted your entry you will receive an email confirming entry.  If you do not receive your confirmation email, please contact:

When is the closing date for entries?

The deadline for the 2019 Awards is closed. 2020 entry deadlines will be announced early next year.

Can I get feedback on my entry?

Yes, unlike other Awards Credit Connect can offer transparency to finalists and winners with unique Awards Insight reports for each entry (reports include an administrative cost). Contact the Awards team for more information.

Apart from industry recognition what else will the Winner receive?

Finalists and Winners will receive a certificate of recognition. Finalists and Award winners can also acquire an Awards logo and other Awards collateral which can help enhance and raise awareness of your technology and innovation. PR and marketing is also included for FREE. Extensive PR and Social Media coverage is also included. Companies will also be listed in the Hall of Fame section on the website, More details are available on request.

Contact: for further details.

When are the winners announced?

The 2019 were  announced on Thursday 12th September, at the Crowne Plaza in Newcastle. The event was part of the Credit Services Association (CSA) Gala Dinner. The 2020 event date will be announced before the end of the year.

There is no obligation for shortlisted companies to attend, winners will are also announced online through the Credit Connect website, LinkedIn and Twitter. There are many benefits to gain from attending. Contact Credit Connect for more information.

Is there an awards ceremony?

Yes.  A date for the 2020 event will be announced later this year.

If you are interested in attending the Awards or understanding more about sponsorship then please register your interest by emailing:

The Awards winners have been published online, further previews, reviews and updates have been announced on Twitter and Linkedin if your company was unable to attend.

What are my chances of winning?

You need to be in it to win it! Unlike other Awards in this sector, there is no obligation to attend the Awards presentation and you will not be hounded into attending an event if your company is shortlisted! So download and complete your entry form today and increase your chances of winning. Good luck!

Aren’t there too many industry Awards already?

Yes, there is, there are far too many! Lots of industry Awards cross over and generate multiple winners for similar categories. However, this is the only Awards in the sector whose sole purpose is to focus on excellence in technology which enhances best customer outcomes. The Awards are focused on producing transparent results so you can be assured that your efforts in entry are not wasted. Contact the Credit Connect team to understand how your company can measure your Awards performance.

What is the Hall of Fame?

The Hall of Fame showcases winners and finalists. The 2019 Hall of Fame will be updated soon.

The 2018 Credit & Collections Awards Review guide can be viewed here.

What makes these Awards different?

The Credit & Collections Awards is the only industry awards focused on innovation and technology. In addition, the Awards process places emphasis on demonstrating best customer outcome. The Awards is focused on providing a transparent outcome by using a unique Judging system. Company entrants can receive a bespoke report on how their entry performed and can use the report to enhance the technology offering or to review entry content (see our Awards report review for an example of the content). The Judging panel contains a vast range of experience across multiple sectors helping to provide true oversight when deciding the results.